Libraries on Frontline of Connecting Americans With Online Government, Job Resources
Tue Sep 15, 2009 10:00am EDT
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Libraries on Frontline of Connecting Americans With Online Government, Job
Resources
CHICAGO, Sept. 15 /PRNewswire-USNewswire/ — With national unemployment
topping 9 percent and many Americans seeking online information and new
technology skills that can help keep them and their families afloat in hard
times, U.S. public libraries are first responders in a time of economic
uncertainty.
“Libraries Connect Communities 3: Public Library Funding & Technology Access
Study 2008-2009,” a new report released today by the American Library
Association (ALA), says libraries are serving as crucial technology hubs for
people in need of free Web access, computer training, and assistance finding
and using E-Government and job resources.
The study finds that more than 71 percent of all libraries report they are the
only source of free access to computers and the Internet in their communities.
Sixty-six percent of public libraries rank job-seeking services among the most
crucial online services they offer — up from 44 percent two years ago.
When county workforce development agency DavidsonWorks (N.C.) was
investigating ways to better serve displaced workers, it looked to the
Davidson County Library System for support. “The numbers of people that need
services are larger than our capacity,” said Executive Director Nancy Borrell.
“The library is a natural partner — they are located in all corners of the
county and have the space, computers and trained library staff we need. We’re
reaching areas of the county we’ve never been able to reach before.”
More people also are turning to libraries to file unemployment forms, apply
for Food Stamps or find other government information or services. Eighty
percent of libraries report helping patrons connect with government
information and services online.
“For anyone without a computer, you’re really out of luck without the
library,” said Elsie Werdin, who spent almost two weeks trying to get the
information she needed to enroll in a Medicare prescription drug plan. With
assistance from Pasco County Library System (Fla.) staff, she was able to
complete an online enrollment form in less than 30 minutes. The Pasco library
provided e-government services to more than 9,100 people from October 2008 to
March 31, 2009, up 177 percent from one year ago.
“Libraries are part of the solution for Americans struggling to regain their
footing in uncertain economic times. Most jobs, and many government services,
require that people fill out online applications at a time when many people
lack home Internet access and the necessary online search, software or even
basic keyboard skills,” said ALA President Camila Alire. “Investing in our
libraries is key to ensuring every person has access to vital online
information and resources.”
While libraries across the country have reported significant spikes in patron
usage over the past 12-18 months, many are struggling to maintain hours and
staffing levels to meet demand as funding cuts at the state and local level
loom large. Forty-four percent of states reported declines in state funding
for public libraries in FY2009 — in some cases as much as 25 or 30 percent.
Fourteen percent of libraries reported FY2009 declines.
“Libraries serve as community technology centers for millions of Americans
every day,” said Jill Nishi, deputy director of the U.S. Libraries Program at
the Bill & Melinda Gates Foundation, a funder of the study. “But their role
during the current downturn emphasizes how important it is for local
communities to fund and sustain high-quality online access at their libraries
so it’s available for all people when they need it most.”
To meet growing demand, many library agencies are applying for federal
stimulus funds through the Broadband Technology Opportunities Program (BTOP),
which would help enable libraries to strategically address Internet
infrastructure, hardware and patron needs. With the BTOP emphasis on
community partnerships, libraries also are ideal public partners with telecom
companies and other government agencies. Nearly 60 percent of libraries report
Internet connection speeds are insufficient to meet patron demand at some
point in the day.
Additional key findings on the state of Internet availability in public
libraries include:
— More than 90 percent of public libraries provide technology training
such as online job-seeking and career-related classes, general
Internet
and computer use instruction;
— 76 percent of public libraries offer free wireless access; and
— 81 percent of public libraries report there are not enough public
Internet computers to meet patron demand some or all of the time;
increasingly, libraries are having trouble replacing outdated computer
workstations due to cost.
The Public Library Funding & Technology Access Study is conducted by the ALA;
the University of Maryland (UMCP); and Florida State University (FSU). The
study, funded by the ALA and the Bill & Melinda Gates Foundation, offers the
most current data available on technology access and funding in U.S. public
libraries. To view the final report, visit http://www.ala.org/plinternetfunding.